Theoretical and Applied Perspectives on Conflict Resolution

Conflict is an inescapable element of professional practice and competencies in analyzing and resolving conflict are essential for success in any job role. This 3-credit course will equip learners with the theoretical perspectives and practical skills to effectively manage conflict. The first part of the course covers the history of dispute resolution, an examination of the theoretical foundations of mediation, negotiation styles and a review of the cultural dimensions of conflict and conflict resolution. The face-to-face component provides a highly interactive opportunity to practice managing a conflict resolution dialogue. Learners will gain an overview of conflict dynamics as well as, strategies for resolution. Learning is reinforced through structured exercises, simulations, critical reflection and a comprehensive paper. (Formerly CCR140)