Introduction to Dispute Resolution: Level I

Dispute resolution is an umbrella term covering a wide range of approaches to conflict. This course provides an overview of collaborative conflict resolution and cross-cultural conflict resolution. Learners will examine the dynamics and sources of conflict, attitudes and beliefs, conflict styles, conflict theory, defensiveness and the role of assumptions and emotions. This course will also focus intensively on communication theory and the skills that are the building blocks for negotiating, mediating or resolving interpersonal conflict. Skill specifics include: non-defensive listening, questioning, reframing and assertive speaking. This highly participatory course emphasizes self-awareness and skill development through structured exercises and simulations. (Formerly ABLD114)