Dispute Resolutions Level 2: Overcoming the Past

This course is designed to help the learner understand his/her own reactions to difficult situations. The learners will also develop skills to effectively overcome the obstacles required to reaching successful agreements. Learners will explore how withheld feelings impede the process of resolving a conflict. Learners will examine theory, skills and approaches for managing and responding to anger, unreasonable demands, attacks and outbursts. Topics such as anger triggers and self-management will be explored. Learners will focus on getting past unfinished business by clearing judgments, acknowledging hurt, reducing defensiveness and working towards a trusting relationship. (Formerly ABLD117)