Collaborative Conflict Resolution

This course offers the learner effective and practical tools in collaborative conflict resolution that supports the health, safety, and dignity of persons in care. Through examination of the sources of conflict attitudes and beliefs, conflict styles, and the role of assumptions and emotions, learners will gain an overview of conflict dynamics and collaboration strategies to mitigate or resolve conflict. Learners will analyse various conflict scenarios to determine the sources of conflict and how to deal with hostility when it arises. The course will explore physiological responses to conflict as well as the psychological barriers to resolution.